Wed 24 Oct 2007
Error Reports: To Send or Not to Send?
Posted by Sandra under Programming
[3] Comments
Most everyone is familiar with the Microsoft error reporting dialog. It tells you that something terrible has happened with application.exe, and that Windows was forced to terminate it. You’re given a humble apology, as well as a plea to help yourself and users just like you by reporting the problem so it can be fixed.
I vary on my reaction to the dialog. It’s rarely unexpected, as usually the application in question was not responding anyway. But do I send the report? If I know that Microsoft is just going to send me a link that says “Not our problem! Maybe you should talk to the losers who made the software!” then no. If the problem is a mystery to me, then I might send it just for kicks.
If it’s a Microsoft program that crashed, then I send the crap out of it. I was having an issue with Word a few weeks back, where it crashed anytime I opened a specific file. I was so frustrated that I would purposefully cause the crash, just so I could send another bug report. I no longer cared whether I could edit the file, as long as Microsoft knew that I couldn’t do it. Do I have your attention now, Mr. Gates? Is the problem fixed yet? Logically I know that sending the same report from the same computer ten times in one hour probably does not mean instant results. But like bringing down a shoe on one cockroach when you know he’s got a million friends somewhere, it just makes you feel better.
But sometimes, I get another experience with the dialog box, one altogether unique to programmers. The application in question was mine. It crashed because of something that I did. So now I have Microsoft apologizing for my behavior and asking if I would like to turn myself in. Uh, no, thanks, that’s quite all right. I’m just glad there’s no way for Windows to detect that I was running my own program, or I’d get a different message entirely.

October 25th, 2007 at 3:36 pm
It would also be cool to notify the developer you inherited the program from, since it is most likely their fault.
October 26th, 2007 at 10:18 am
And if Microsoft will ever get their WSIP program out of beta…
WSIP Intro Video
October 29th, 2007 at 11:30 am
If you’re an ISV you can get your crash reports from Microsoft.
http://www.microsoft.com/whdc/maintain/StartWER.mspx
I know I’ve sent a few in on slickedit, might want to check ‘em out!
-John